Complaints

The Complaints Office is activated upon written notification from the customer and is required to process the request within 30 days from the receipt of the complaint, providing written communication to the customer indicating the technical timelines within which it commits to addressing the issue if the complaint is deemed valid.

If the complaint is deemed unfounded, LBF Group Italia provides written communication explaining the reasons for the rejection. Customers can submit a specific complaint to the aforementioned Office using the following methods:

    Letter sent by ordinary or registered mail;
    Ordinary electronic mail;
    Certified electronic mail;

Complaints Office address and contact information:

    LBF GROUP ITALIA SRL
    Frazione Quarto Inferiore 284/R1 - 14100 Asti - Italy
    T. +39 0141 21 78 46
    E-Mail : amministrazione@lbfgroupitalia.com
    REM : lbfgroupitaliasrl@pec.it